Heirloom Warranty. Adventure Sworn made products have a warranty which stays true no matter how many times it is handed down or traded. So long as our company is functional and able to cover such a warranty, our products will be covered.
If you have any concerns about any part of the knife; the quality, construction, materials, or even accidental issues with the knife, please contact us. We like to think that when you purchase one of the things we make, you are essentially purchasing a lifetime insurance policy on the efficiency of the product as well.
Current products covered under the heirloom warranty:
- Custom grade knives
- Field grade knives
- Leather products*
*Our leather products' warranty covers the build construction and materials, not wear and tear and/or accidentally stabbing through a sheath.
Product Return Policy. The limit for a full refund on a product return (for a refund or exchange) is 30 days; this includes returns over mistakes made on our end and/or customer dissatisfaction. If a product is returned from a mistake made on our end then we will refund the return shipping costs (not exceeding $20 USD; if return shipping costs more than $20 USD then the customer must pay the remainder).
"Spa Treatment" Touch-Up. Our knives can be sent in for a touch up. This covers repairs and/or aesthetic improvements (sharpening, buffing the handle, getting out a chip in the handle or blade, etc.). We do require the customer to pay our shipping costs back to them for touch-ups; the customer will be billed the shipping costs after the product has been shipped back. Our standard shipping method is USPS priority mail in the USA's lower-48, or standard mail anywhere else. If you prefer a different carrier or method then please let us know.
Please send any warranty or touch ups with a description of the product and/or what you'd like done, and your return address, to:
15 Solar Drive
Halfmoon, NY 12065
United States of America